Adriana Moreno
IT Leader | Driving Secure Systems, Smooth Delivery & Business-Aligned Tech | OWASP & AWSN Member
- 0404 634 842
- adrianamorenoit@gmail.com
- www.adrianamoreno.com.au
- Brisbane , Australia
With over a decade of experience in IT development, systems administration, and cybersecurity, I specialize in managing complex projects, securing software, and ensuring system stability. My skills cover Project Management, SDLC, SysAdmin, SOC Analysis, Software Assurance, and Enterprise Integration. An active OWASP and AWSN member, I am dedicated to secure practices and continuous improvement, delivering impactful results through robust applications and systems security.
Work Experiences
Technical Account Manager OWASP & AWSN Member
- Serve as the primary point of contact for Drupal and Moodle clients, managing relationships and ensuring client satisfaction.
- Conduct regular client reviews, assessing service performance and identifying business growth opportunities.
- Prepare Statements of Work (SOWs) for system upgrades, renewals, and new services.
- Manage the Managed Service Review Process, ensuring timely delivery of services and client issue resolution.
- Oversee the upgrade pipeline, coordinating with technical teams for seamless system enhancements.
- Maintain accurate CRM records, tracking client interactions, sales pipelines, and revenue forecasts.
- OWASP & AWSN Membership: Actively contributed to the OWASP & AWSN community, staying updated on the latest security trends and best practices.
Chief Technology Officer | PM | SDLC | SysAdmin | SOC Analyst | SwA | EIS | OWASP & AWSN Member
- Project Management (PM): Led multiple IT projects from initiation to completion, including the development of the Skyreach website and intranet, ensuring alignment with business goals and timelines.
- SDLC: Spearheaded software development initiatives using HTML, CSS, jQuery, PHP, Java, and .NET. Collaborated with stakeholders to define requirements and ensure high-quality deliverables.
- SysAdmin: Managed both Linux (18.04 to 24.04) and Windows Server environments (2012R to 2022), including VMware, Citrix, and Xen-Gen virtualization.
- SOC Analyst: Developed and implemented cybersecurity strategies, including risk assessments, incident response, and SOC operations. Managed security software, Office 365, and Microsoft Azure security policies.
- CRM & ERP Integration: Led the integration of CRM and ERP systems, enhancing business processes and ensuring seamless data flow across departments.
- Software Assurance (SwA): Ensured software systems met security and compliance standards, with a focus on continuous improvement and threat mitigation.
- OWASP & AWSN Membership: Actively contributed to the OWASP & AWSN community, staying updated on the latest security trends and best practices.
Projects
Catalyst Wiki & CRM Improvements
Skyreach Cloud PBX and CRM Integration
Skyreach ERP and CRM Integration
Skyreach XDR Implementation and Administration
Skyreach Intranet
Side Projects
- Company Forms
- Policies and Procedures
- Reporting Dashboards
- Sales System
- National Phone Directory
Stock-take System
Skyreach Wiki
Skyreach Website
SSAEWP Website
Skills
Technical
- Prompt Engineering
- Enterprise Systems Integration
- Software Development Life Cycle
- System Administration
- Project Management
- Cybersecurity Incident Management
Professional
- Effective communication
- Team player
- Strong problem solver
- Good time management